Horizon Livestock and Penner Farm Service are committed to 100% customer satisfaction!
For all product exchanges and returns:
- Please email returns@pennerfarmservice.com with your order number and details of your return.
- If a product is defective, or damaged in shipping, you will be issued a prepaid return shipping label. In all other cases, the buyer is responsible for return shipping (and tracking/insurance) and may ship back the item using a carrier of their choice.
- If the item(s) have been used or have been in contact with any animals and/or equipment, we will exchange your product for store credit once we receive the original purchase.
- If your item(s) have not been in contact with any animals and/or equipment, a full refund will be acceptable.
- The following items are not refundable and cannot be exchanged:
- Feed, salt blocks, mineral blocks
- All liquids
- Dust masks, gloves, eye protection
- Returns are valid within 30 days from purchase.
- If you believe your package was damaged in shipping, we require that you contact us within 5 days of delivery, and we will work with you to quickly resolve the issue.
- Please include original packing, the receipt, and the original packing slip.
- To cancel an order, please contact Horizon Livestock as soon as possible. If your order has not yet shipped, we will immediately refund your payment. If your order has shipped, we will refund the payment as soon as we receive the item(s) back from you and processed in our warehouse.
- All refund participants will receive an email confirmation.